HP Officejet 4628 Troubleshooting, HP Officejet 4628 wireless setup, 123.hp.com/oj4628, 123.hp.com/setup


123.hp.com/oj4628 – HP Officejet 4628 Troubleshooting

HP officejet 4628 Troubleshooting Print

Download and follow the troubleshooting manual is available at our website at http://123hpconnected.comtech365.com/oj4628-officejet-4628-troubleshooting for your convenience

You can also get instructions for quick repairs and other associated issues also on the 123.hp.com/officejet troubleshooting

Listed here are some of the troubleshooting Categories:

Print guidelines for the Windows Operating System are as provided in the http://123hpconnected.comtech365.com/oj4628-officejet-4628-troubleshooting/ website:

The Print job is stuck in queue

  • Delete the job files
  • Restart the printer
  • For a manual repair process check our website

The printer is offline:

  • Run Scan Doctor
  • The issue fixes automatically
  • For a manual repair, follow the process available on our website

When the printer response is slow:

  • Categories under slow printer response are:

When print jobs disappear from the queue and there is no print output :

  • HP driver and software have to be uninstalled
  • HPBXPSRENDER.DLL file has to be renamed
  • The driver and software to be reinstalled
  • PDF print job canceled in the Edge Browser (Windows 10)
  • Immediate simple solution – download Reader app


  • Error prompts :’Oxc19a0005′ and ‘User Intervention Required’ have two options:
  • Option 1: Reset the printer
  • Option 2: Service the printer

Poor Quality Printing: Address Vertical lines, bands, garbled characters, part prints, blank page prints, Excel gridlines not getting printed etc. successfully with HP officejet 4628 troubleshooting

  • Remove and replacethe cartridge
  • Use genuine HP ink cartridges

Rest the printer for some time before reuse

Fix different Printer Setup printer Setup (123.hp.com/setup), installation and other related and relevant updates with the HP officejet 4628 troubleshooting

  • Installation disc won’t start:
  • Conduct a manual setup- Usethe 123.hp.com/officejet4628 troubleshooting guide

Our engineers are efficient, knowledgeable and brilliant. They are ever ready to fix all issues. Receive clear and precise instructions – call us toll free at +1-855-561-6290 to avail of our customized backend services.

HP Officejet 4628 Printer Troubleshooting

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HP Officejet 4628 Troubleshooting Scan

The http://123hpconnected.comtech365.com/oj4628-officejet-4628-troubleshooting/guide resolves all scanner connection errors successfully:


Perform the following steps if

  • The document is not found while scanning and if the scan fails
  • Categorize the error : if the issue is scan-related, print-related or both

For both errors:

  • A Wireless connectionwill require you to check of the printer is not maintaining a wireless connection
  • In the case of a Wired connection you have to check if the Ethernet port cable and the router are connected

In the case where the Ethernet port cable and the router are connected

  • Printer, router and other associated devices have to be restarted
  • Turn off the printer
  • The printer power cord is connected directly to the power outlet
  • Close programs on your computer and shut it down
  • Turn on both the printer and computer
  • Attempt a scan:
  • Select Scan a Document or Photo for scanning

Check for Printer connection status and network connectivity

Wireless connections:

  • Ensure wireless signal is turned on

Wired connections:

  • Ensure cable connection to the Ethernet port and green light is on

The scan function has to be tested

Uninstall and reinstall the printer software

Check settings responsible for communication between computer and scanner – Windows Image Acquisition Settings

Disable the firewall temporarily so that it does not block the network printer communications

HP Officejet 4628 Troubleshooting Copy

Common quality problem encountered with the Copy function:

Poor resolution output with vertical and horizontal lines and color bands in printouts

Guidelines from 123.hp.com/officejet troubleshooting process:

Clean the scanner:

  • An unclean scanner can result in the appearance of lines and color bands. It is essential to clean all trace of fingerprints, dust, debris, and smudges from the scanner’s glass.It is advocated to use a soft, lint-free cloth to clean the document feed slot and the lid.
  • In the ADF: Dust and paper residue accumulates into the automatic document feed rollers. Ensure to turn off the printer to clean this.


Copy Settings:

  • Press the Copy button on the printer control panel
  • Changing Copy Settings ensures Print quality improvement
  • Select Settings and click on Optimization or Quality
  • Choose from a range of modes to maximize output quality:Reduce/Enlarge, Optimize, Draft Mode etc.

Printer Resetting

  • Remove all items from the glass of the scanner and the ADF
  • Close the lid and disconnect the power cord
  • Wait for at least 60 seconds
  • Recalibrate the printer and reconnect the power cord
  • Load the document
  • Execute the copy function once again

Printer servicing

  • If none of the above helps, call for a printer servicing
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HP Officejet 4628 Troubleshooting Ink cartridge problem

General problems with ink cartridges: Cartridges missing or incompatible cartridge

Performing ink cartridges compatibility checks with the printer

  • Loaded black ink cartridge should coincide with the number prescribed for a particular region
  • Genuine toner and cartridges replacements are proposed to be purchased from genuine dealers

Clean the Electrical cartridge contacts

  • It is always suggested to utilize a swab or a lint-free cloth to clean all electrical cartridge contacts including the contacts on the cartridge and the ones located inside the printer
  • Dry out the cartridges for about 10 minutes before inserting them back again

Cartridge issue resolutions by removing and reinserting the cartridges

Solution 1: Restarting the printer

  • The power cord has to be disconnected
  • Wait for about 10 to 15 minutes while the printer power is still on
  • Connect the power cord
  • Turn the printer on again

Solution 2: Positioning the cartridges correctly

  • Remove and replace the black cartridge first
  • Then, remove and replace the tri-color cartridge
  • Close the scanner’s lid
  • Check for error messages
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HP Officejet 4628 Troubleshooting Printer not found

http://123hpconnected.comtech365.com/oj4628-officejet-4628-driver-download) network driver downloads and setup in windows can face the following problems:

Unable to find printer and Printer not found

The 123.hp.com/officejet printer, computer and router have to be restarted by turning them off and on

  • The printer and its corresponding devices must be disconnected by removing the power cord
  • Reconnect and turn on all devices again

Verifying the printer’s network connection

  • Wireless Connection: Turn on Wireless signal on the printer
  • Wired connection: Look for a steady green light

Manually connecting to the printer network

  • The HP installer will automatically locate the 123.hp.com/officejet4628 printer
  • Use the Wireless Setup Wizard to accomplish the wireless setup
  • The HP driver and software has to be reinstalled again

Running the Scan Doctor tool

  • Run the free Scan Doctor free tool – This helps diagnose and resolve all scanning and printing problems

Temporarily disabling the firewall software on the computer

  • Sometimes, the firewall blocks threats and also any communication between the printer and the computer

Helpful tip: When the setup is not complete, uninstalling the HP driver and software can help

Unboxing, Setting Up, and Installing the HP HP Officejet 4628 Printer

HP Officejet 4628 Troubleshooting Clear Paper Jam

The ‘Paper Jam’ error: Displayed especially when the 123.hp.com/oj4628 printer stops printing feeding pages

Check for brief instructions on the printer’s control panel on removing paper jams.

  • Disconnect the power cord
  • open the access door of the cartridge
  • Check the cartridge access area to remove any paper that is jammed
  • Do not tear whole sheets of paper
  • Any bits of torn paper jammed in the rear roller has to be removed gently by lifting the paper path cover
  • The duplex path cover is located right beneath the paper path cover – remove all torn and bits of paper from the area.
  • The duplex and the paper path covers should be clicked back into their places
  • Close the cartridge access door

Do not bend the input tray to avoid any damage – the 123.hp.com/oj4628 printer should be placed on a flat surface

All obstructions such as small objects, pens, pencils etc. should be removed

The printer can be turned around lightly to look for any paper pieces trapped in the input tray

Once the check is complete return the printer back to its normal position

Make sure to remove all display messages on the control panel after connecting the printer power cord

Clearing paper jam in the input tray

  • Pull out the input tray
  • Remove all the loaded loose sheets
  • Remove any bits of paper from the printer before turning it off
  • Stand for 30 seconds and then switch the printer power on

A Printer Status Report tests the printing ability

If error persists, service the printer

HP Officejet 4628 Troubleshooting fax

Resolving faxing issues with 123.hp.com/officejet Troubleshooting:

Receiving Faxes – but cannot send them

  • Verification of the dialed number – Check for the correct number and all its digits to access the long distance service
  • Speed Dial computers:Manually dial out of the HP printer by printing a page to fax separately
  • Select the Tone Dialing or Pulse Dialing option available correctly in the HP fax
  • For faxes sent manually (not from the computer): Check the connectivity between the computer and the printer
  • Under the HP Director Application Click on Status
  • Check if the physical cable connection between both devices and if the Status is disconnected

Intermittent faxing failures

  • Fax communication can fail if:
  • The phone cable is coiled and too long
  • There is a static in the phone line
  • Rectify the static in the telephone line by informing the service provider – This remains one of the most common causes of the intermittent fax failure
  • Long and coiled cable lines can cause echoes and cross-talks and loss of signal strength – always use the original fax cables provided along with your HP product for safety
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HP Officejet 4628 wireless setup ePrint

Print job is sent to the ePrint email address but print output is not received Resolution

Ensure network connectivity with the 123.hp.com/officejet printer

Process for Wired Ethernet connection:

  • Check the cable and the Ethernet port of the printer for steady green link light and orange activity light indicating that the cable is connected

Process for Wireless Network connection:

  • Put on the wireless feature – The printer and the computer should both be connected to the same network
  • Turn on the web services
  • Troubleshoot the Wireless Network Connection if the web service fails to connect
  • The latest firmware version has to be updated
  • Check for any error message on the 123.hp.com/officejet printer’s control panel

Verifying email and print job requirements

  • The To: field should have the correct email address – do not mention any additional addresses
  • The Subject Line should include some text
  • Only 10 attachments are allowed at a time
  • A total file size of less than 10 MB can be sent at one time

Optional Check – The print history queue

  • The print job is displayed in the ePrint history
  • Wait for the printer to receive the job
  • If an error message is received, resend the print job after rectification

The ePrint feature does not work: Troubleshoot network connection and resolve common connection issues

HP Officejet 4628 Printer Settings

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